The Citizen’s Statement of Commitment
The Citizen is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.
We believe in integration and are committed to meeting the needs of people with disabilities. We will do our best to prevent, remove and manage barriers to accessibility and meet our accessibility requirements under Ontario’s accessibility laws.
We are committed to training our staff in Ontario’s accessibility laws and aspects of the Ontario Human Right Code that relate to persons with disabilities. We will train our employees on accessibility as it relates to their specific roles within their first month of employment. Additional training or retraining will be provided if we change our policies or there is a change in legislation.
Information and Communications
We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, in accessible formats. We will also meet web content accessibility guidelines.
We welcome people with disabilities and their service animals. The animals will not be allowed in our kitchen, food preparation or food storage areas.
We will accommodate support persons at no extra charge. The person with the disability and their support person can be denied entry into the establishment if they do not meet our dress code or show signs of intoxication.
The Citizen welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. All feedback will be channeled to the general manager via, phone, email or appointment. Customers can expect to hear back within one week. The Citizen ensures our feedback processes are accessible by providing or arranging for the provision of accessibility standards regulation.
We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring. We will notify that supports are available for those with disabilities. We will also provide customized emergency information to help an employee with a disability during an emergency.
For More Information
For more information on this policy, please contact the general manager at 416-703-2800, email firstname.lastname@example.org
. Standard and accessible formats of this document are free upon request.